Grass Roots Caravan Glamping & Alpaca Trekking

End of February stay

Met Chloe on arrival, very pleasant and welcoming, we were advised where the amenities are situated and explained that the work on the campsite was only completed in January, hence the little bits of mud where the new 16amp cables to the EHU have been laid and fitted. Good size level hardstanding pitches complete with a picnic table on each pitch.

Not for us

Never saw owners. There was no 'service' as such. No personal touches at site. Facilities cold, depressing (black paint everywhere) and not well maintained. Hinges on chemical facility broken. No heating in shower block which smelled damp. Does not appear to have a waste water facility except for sink in utility room. No specific dog bins, so you have to collect your dog mess and put in black bag for unrecycled waste before putting in their bin. Would not like to be there in hot weather for a couple of weeks collecting dog mess at your van to put in black bag for disposing at end of stay. We put ours behind back wheel until end of stay. For us, the site is not suitable for all round cold weather use and overpriced. Entrance is narrow. Emails overly long, and insincere comments considering we never actually spoke to anyone. Will definitely not return.

Site's response

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet your expectations. We purchased the site 12 months ago and have worked hard to make improvements, including a full renovation of the shower block to a high standard. It is disappointing to hear that this did not meet your needs, and we will review your comments to identify areas for improvement. Regarding waste management, the recycling area is clearly labelled, and we provide bins for all types of waste, including dog waste, in the designated area. Guests are not expected to hold onto waste during their stay, as there are accessible facilities for disposal. I also want to address your comments about not seeing us during your visit. Unfortunately, my husband has been diagnosed with Lyme disease and has been very unwell, which has been a challenging time for our family. We strive to ensure the site runs smoothly even during personal difficulties, and I'm sorry if our absence impacted your experience. The grey waste drainage point is located outside our house for easy access, as outlined in the pre-arrival information. We encourage guests to refer to this information, but we will review how this is communicated to make it clearer. We understand your feedback about the site's suitability for cold weather and other elements of your stay. While we aim to cater to all guests year-round, we will take your comments on board as we continue to improve our facilities and services. Once again, thank you for your feedback. We are committed to creating a positive experience for all our guests and hope you will reconsider staying with us in the future. Best regards, Chloe

Welcoming, although site location and showers were off putting

We should have researched the location prior to visiting as we felt it was an unsafe walk into Milford Haven. Initial thoughts on arriving to the site were good, however the mould on the wallpaper in the toilets made it feel unclean. The shower shape was not the easiest to fit into. I may be tall, but am a size 14, I should be able to use it comfortably. Grout in this area was unclean looking too, along with the mop provided. The staff did seem to be working hard on the place although missing critical elements. The campsite has potential with the farm element, however Milford Haven isn't a place for us. Sorry.