Monkey Tree Holiday Park

Our last (and first in Cornwall) camping trip of the year!

We had an extremely enjoyable holiday at your lovely campsite! The only comments I'd make are that some food items weren't available in the beach bar one evening and the menu was already quite limited. Also, T-shirts hadn't been ordered for the art activities, which my children were disappointed about. My wife also encountered a problem with the candyfloss machine in the arcade. The female member of staff wasn't particularly helpful when it wasn't working, but do understand that the machine isn't your property. We'd definitely come back though as everything else was perfect!

Site's response

Thank you for leaving us a review about your stay! We apologise for the food items and activity materials not being available during your stay - we try our best to resolve any issues with supplier deliveries and hope the children have a chance to do some of our amazing activities next time! We will be sure to pass your feedback on to the relevant departments. We are happy to hear that you enjoyed your holiday and look forward to welcoming you back soon!

Weekend away

This campsite was lovely, the staff at reception were nice, especially Sophie. The staff at the pool area weren't, especially the manager. I tried to book straightaway online as there are unlimited slots for the pool. The online service wouldn't let me book a slot, so I emailed them as the reception wasn't open, no answer. So I went down and spoke to the manager of the pool as soon as it was open. The manager said that there is nothing for 4 days. Which was very disappointing, as we were only there for 3 days. I went to reception and they managed to get us in, 2 days later. You're not allowed big inflatables, we had a medium size one, walked in with it and the man on reception of the pool said it was fine. We had at least 4 different lifeguards come up to us and tell us we weren't allowed it. I explained that the man on reception of the pool said it was fine. In the end, the Head lifeguard told me I didn't walk past him in the pool reception, I told him, he was talking to someone at the time and didn't see me walk in. So in the end, I just took the inflatable out of the pool because of the hassle it was causing and it wasn't worth it, as we were trying to enjoy. The pool itself was nice and lukewarm. The food in the establishment was poor. A burger was just bread and the meat, and half of the stuff that you paid for with the meal didn't come with it as they ran out. I did have a refund but it would take a few days to get back into my account. The chips were always undercooked. We had breakfast on the Monday and we had to wait an hour. They told us after we paid that it would be half an hour wait, which I didn't want to wait. However, if I had asked for a refund, I would have had to wait 3 days for it to return to my account, and I wouldn't have been able to go somewhere else as that was the last of my money, so we didn't have a choice. It didn't seem that busy at all so unsure why it took so long. The entertainment area didn't have enough tables and chairs for people to sit down and watch the show. No cash machines, only at reception, which closes at 7pm. Need cash for the arcade. The pitch area was very good, not far from the shower blocks, which was always very clean and staff there were friendly. It was 10 minutes from town which was lovely and lots of food options there too.

Family holiday

We were very impressed with the spacious pitch sizes, plenty of room and the site was regularly maintained. The cleaning ladies were amazing in the shower block and it was a continuous task.

Site's response

Thank you for taking the time to leave us a lovely review - we are so happy to hear that you enjoyed your stay and hope to see you again soon!