Avon Valley Camping

Avon Valley Campsite- Terms and Conditions Summer 2021

1 POLICY INFORMATION

1.1 This is the policy of Avon Valley Campsite

1.2 This policy is available on our website and available at time of booking. If you have any queries about the policy please contact us.

1.3 This policy may be updated and/or amended at any time by Avon Valley Adventure and Wildlife Park. The most recent edition will be on display on our website.

2 YOUR BOOKING

2.1 Weekend bookings must be a minimum of 3 nights. Weekday Booking is a minimum of 2 night stay.

2.2 Maximum stay is 21 nights.

2.3 Cancellations and Refunds

2.3.1 No refund will be given if cancellation is made 20 days* or less from when your holiday commences. The booking will be lost.

2.3.2 Cancellations made before 20 days* from when your holiday commences will result in a loss £100 administration fee unless we can move your booking for you to another date.

2.3.3 We suggest taking out your own Travel Insurance or use the Booking Protect service provided at check out.

2.3.4 No refund can be made if you leave prior to your departure date.

2.3.5 In the circumstance where we advise that the booking is cancelled, an alternative stay will be offered or a refund will be given.

2.3.6 All decisions on the suitability of the site for use will be made by our Campsite Team, supported by our Farm Park Management team. Any customer concerns regarding site conditions must be discussed with the Campsite Team at the time of visit.

2.4 A responsible adult (18 years or over) must accompany and supervise children at all times (in the Campsite and Farm Park). Bookings cannot be made by persons under 18 years.

2.5 Pitches and accommodation check in and check out times are found on your confirmation.

2.6 Avon Valley reserves the right to change pitch/accommodation allocation at any time. We will accommodate any requests to the best of our ability.

2.7 Avon Valley Campsite accepts bookings on the understanding that you provide correct information at the time of booking. If information is deemed incorrect when you arrive on site, Avon Valley Campsite reserves the right to refuse the booking if it cannot be accommodated.

2.8 When you are placing your booking, we ask you to provide: -

2.8.1 The name of the person who will be identified by us as the 'group leader' and who will be our point of contact for your party during the stay

2.8.2 Check-ins must take place not before 3pm. Check-out is no later than 11am.

2.8.3 Any requirements for disabled guests so that we can discuss these with you prior to your stay to check for availability and that the site can meet both your needs and expectations.

2.8.4 Any other information that you think we will need to take into account in your booking.

2.8.5 The number of adults, children and dogs staying on the pitch/accommodation.

3 YOUR HOLIDAY

3.1 Your holiday is priced to include access to the Avon Valley Adventure & Wildlife Park facilities when we are allowed to open them complying with government restrictions. Within your check-in and check-out times.

3.2 Please do not leave your unit/accommodation unoccupied overnight during your stay without first informing a member of the Campsite team and leaving your contact details. We take no responsibility for any thefts or loss of equipment.

3.3 Please ask for assistance or notify our Campsite Team immediately when calling out the emergency services.

3.4 Smoking is not permitted in any of our accommodation, or inside any of the buildings, or on terrace or decking areas. If we find you have been smoking within the listed areas a cleaning fee of £100.00 will be charged.

3.5 No smoking is permitted in any areas of the Park.

3.6 Avon Valley reserves the right to pursue any costs caused by damage by you or your party during your stay.

4 THE WELCOME AND CHECK IN

4.1 Pitches/accommodation are available from various times so please check your booking confirmation. Pitches/accommodation will usually be held until 6.00pm on the day of arrival. Where a booking is not taken up by this time it will be considered cancelled, unless prior arrangement has been made with the Campsite Team.

4.2 On arrival, customers should check-in at the main Park's Admissions , unless arriving after 8pm in which instance, you will need to call. Check-in should take place no later than 9pm.

4.3 In the interests of security, day visitors are not permitted to drive or park on the Campsite. Day visitors are welcome to use the Park's car park during their visit but will require to pay park entrance should they wish to enter the main park. This can be arranged through the Camp Management Team.

4.4 Please familiarise yourself with the site's fire regulations, firefighting equipment location and emergency procedures as soon as you arrive on site.

5 PITCHING

5.1 One vehicle is permitted per pitch/accommodation - any additional cars may use the Adventure Park's car park free of charge.

5.2 Vehicles must be parked fully within the confines of the marked pitch and where the Campsite Team have advised, they must not obstruct the adjoining vehicle access.

5.3 Due to fire regulations, only one caravan/motorhome/tent is permitted per pitch. Awnings are permitted alongside caravans or motorhomes. Awnings are defined as attached to the motorhome/caravan.

5.4 All units including gazebos must fit within the confines of your marked pitch and adhere to the required spacing and fire regulations. If this cannot be achieved, you may need to purchase an additional pitch (if available). Our pitches are approximately 10m x 10m, details can be found on our website.

5.5 Toilet tents may only be erected within the confines of your pitch.

5.6 All loose equipment needs to be stored within the confines of your unit.

5.7 You must ensure the mains electrical cable from the hook up point to your unit and the unit's installation are safe.

All units should be protected by a residual current device (RCD). For tent campers, this should be incorporated into a purpose-made mains supply unit designed for tent camping conditions.

6 Fire Safety

6.1 Guests are not permitted to make or light a fire anywhere at Avon Valley Park unless they have a fire pit provided by us.

6.2 Guests are not permitted to bring your own fire pit, log burners, wood burning stoves, fireworks or Chinese lanterns at any time.

6.3 The Campsite Team on occasion, may run activities which include providing our own fire pits or BBQ's, subject to a risk assessment of the prevailing weather conditions at the time, site occupancy and surrounding activities. On these occasions, guests will be invited to participate in activities which will be managed carefully and include relevant safety measures. The guest rules for fires and fire pits will remain in place at all times, regardless of any activities operated by our teams.

6.4 Free standing barbeques are permitted. They must be purpose built and portable, standing clear of the ground. There must be no possibility of damage to the ground. Only gas or charcoal barbeques should be used.

6.5 Charcoal barbeques should not be used for burning wood or rubbish, you will be asked to extinguish should this be the case.

7 PETS

7.1 Dogs are permitted entrance into the Avon Valley site, BUT MUST BE ON A LEAD AT ALL TIMES.

7.2 We ask that you bring no more than two dogs with you for your stay. If you wish to bring any more than this, please contact us in advance to discuss your requirements.

7.3 For the safety of the Adventure Park's livestock, other dogs, and fellow visitors, we would ask you to follow a few simple rules:

7.3.1 Keep your dog on a lead - please keep your dog on a lead at all times. This will remove the risk of your dog chasing livestock which can prove fatal, especially in the case of sheep, or lead to heavily pregnant livestock suffering an abortion. It will also enable you to ensure you see and pick up any faeces your dog leaves behind.

7.3.2 Pick up after your dog - we supply free dog bags and have several bins located around the site. This will help to stop the spread of potential pathogens (parasites, bacteria and viruses) that may be harboured in dog faeces and potentially pose a threat to livestock, other dogs and even humans. Suitable dog poo bags are available from our dispenser on site and there are bins available throughout the site which can be used for the disposal of bagged dog faeces.

7.3.3 Vaccinate your dog - please ensure that your dog is up to date with its core vaccinations (canine distemper virus, canine hepatitis, canine parvovirus and leptospirosis). We would also recommend that you have your dog vaccinated against kennel cough.

7.3.4 Worm your dog - please ensure that you have wormed your dog with a broad-spectrum wormer that contains praziquantel (eg Drontal Plus or Milbemax) to treat tapeworms a maximum of 6 weeks prior to the commencement of your stay. This will help to ensure that your dog does not pass tapeworms on to the Adventure Park's livestock which can result in disease, or in some circumstances, death in the affected livestock. Your veterinary surgeon will be happy to discuss your dog's worming requirements with you.

7.3.5 Keep your dog safe - please ensure your dog is not left alone on the site for any length of time. This will remove the risk of your dog becoming anxious, barking, whining or being affected by changing temperatures and weather conditions. We will contact the RSPCA and seek permission to force entry into your car, tent or caravan if we have any concerns about the welfare of an unattended animal.

8 RECREATION

8.1 Ball games, frisbee, cricket and any games that may interfere with the enjoyment of others are discouraged in the vicinity of pitches. We have a recreation field for any such games next to the river. For safety reasons the flying of model aircraft and drones is prohibited.

8.2 Parents/Guardians will be responsible for their children at all times. Young children must be accompanied to the toilet/shower facilities at all times. Children must not play in or around the toilet/shower facilities.

8.3 As with all visitors, children under the age of 18 years must be accompanied and supervised whilst visiting Avon Valley Park.

8.4 As we are a rural family site, we ask that noise and lighting should be kept to a minimum between the hours of 9pm and 7am.

8.5 Our Campsite Team may contact you at any time during your stay to advise of any activity, obstruction or behaviour which has been brought to their attention and may be adversely affecting the enjoyment of the site by other guests. We ask that you co-operate with their requests in this regard.

8.6 Generators are not permitted on site.

9 VEHICLES

9.1 Vehicle movement on site is discouraged between 10am - 6pm

9.2 Vehicle drivers, motorcyclists and cyclists are required to adhere to the site's

5 mph speed limit and follow any directional systems in place.

9.3 All cycles should have appropriate lighting if used at a time when it should be required.

9.4 Drivers of vehicles, including motorcycles, must hold a full and current driving licence.

10 WASTE MANAGEMENT

10.1 Servicing chemical toilets must only be done at a chemical disposal point, using water from that source.

10.2 To avoid possible damage to sewerage systems we support the use of bio-degradable chemical fluids that do not affect the natural bacterial balance within the system.

10.3 Waste and Recycling Points are located on site and should be used appropriately.

10.4 There will be a daily rubbish collection service available to limit cross contamination. Please ensure that all rubbish is bagged ready to be collected at the time stated on arrival. All of our rubbish is then split and recycled, we are a zero to landfill site.

11 POLICY COMPLIANCE

11.1 We ask all users of our Camp Site to comply with our policy. If you or your party do not comply with the policy, we may ask you to leave the site.

11.2 Please consider other users of the site and we ask that all members of your party and any guests conduct themselves at all times with due regard to the health and safety of themselves and others.

11.3 The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of the Campsite Team.

11.4 Our Campsite Team use a 3-step approach in situations where there are any issues conflicting with the policy detailed in these Terms and Conditions:

11.4.1 The 3 Step Approach:

1. One of our friendly team will come and advise you of their concern, explain our rules and our reasoning for it, and make clear the behaviour or actions required from you to resolve the issue.

2. In the instance that the required behaviour is not followed, our team member will visit again and advise that we have previously discussed our concerns with you, and give you the opportunity to ask further questions or clarify the actions required. At this stage we will remind you of our 3-step approach and that we may need to ask you to leave the site if the issue continues.

3. At this stage, we have already spoken to you twice about this issue, with clear actions required, and have advised of the consequences of not complying with our terms and conditions. You will be advised of your need to depart your pitch at the next suitable time and you will not receive a refund for your remaining stay. We hope in all instances that we are able to resolve the issues at stage 1 or 2.

12 LIABILITY

12.1 Avon valley Park will not accept responsibility for any loss or damage to the property of the guest, including but not limited to, personal belongings, cash, jewellery and motor vehicles.

12.2 Avon Valley Park's responsibility and financial liability (excluding any liability for death or personal injury due to negligence) shall be limited to the return of monies received in the event of accommodation, booked in good faith, not being available owing to exceptional weather conditions, flood or fire, or such other cause beyond their control.

13 DATA PROTECTION

13.1 The information taken at time of booking is required to be collected for the purposes of processing your reservation at Avon Valley Park Campsite. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know.