Flamborough Glamping & Vineyard

TERMS AND CONDITIONS

Our coronavirus booking guarantee for new bookings is as follows:

· We take deposit of just 25% to secure your booking via our online booking system.

· Booking balances will not be due until 2 weeks before your holiday, in case of late changes to Coronavirus guidance.

· Complete flexibility to move bookings for up to 18 months in the event of Coronavirus restrictions.

Please note the above policy will be reviewed on a regular basis.

Flamborough Glamping & Vineyard Terms & Conditions

For group bookings, (more than 2 units) please contact us on 079 2259 8867.

Group bookings must be discussed prior to booking and all members of the group need to read and accept the terms and conditions. Please see group terms at the bottom of this page.

· Cancellations: If you give us at least one month's notice we can release your dates for resale, and if we manage to resell your booking then we can offer you alternative dates. If we don't manage to resell your booking, or we are given less than a month's notice you will, unfortunately, loose the booking and the money paid.

· Please note, in the unfortunate event of a system error with bookings, we do reserve the right to cancel/refund your booking.

· All accommodation is strictly NO SMOKING.

· Arrival time from 1pm-3pm. If you are going to be arriving after 3pm, please let us know to make arrangements. Departure is strictly by 10am for all accommodation.

· Sub-letting of accommodation is forbidden.

· Tariffs cover the number of guests/dogs discussed at the time of booking.

· Day guests are permitted, but we must be advised prior to their arrival and their cars must be left in the car park near reception. This is subject to change during the Covid-19 restrictions.

· If any damage is made or the accommodation is left if an unsatisfactory way, this will incur additional charges.

· Items left behind must be claimed within two weeks of departure, postal charges will apply.

· Guests are not permitted to remove anything from any of the accommodation.

· We do not accept bookings from unaccompanied adults aged 21 or under.

· Well behaved dogs are very welcome. Tariffs apply. Please mention if you plan to bring a dog by the time of booking. Please note we have dedicated pods for those bringing dogs. Please be responsible for your pet and clean up after it. They must be kept on a lead at all times and cannot be left unaccompanied in your accommodation.

· It is not permitted to burn your own wood on our site.

· Chinese lanterns are strictly prohibited.

· We are a low noise policy site, please consider other guests and keep noise to a minimum, especially after 9pm.

· Music is NOT permitted.

· Fireworks are NOT permitted.

· The onsite speed limit on site is 5mph throughout the site, including on the driveway to and from the site.

· No commercial vans are allowed on site without prior notice.

· There is one parking space available with each accommodation), if you require more we will need to be notified before arrival and a tariff will apply.

· Please use the appropriate bin areas / recycle areas available. Ask reception if unsure.

· Please let us know of any repairs required to your accommodation.

· The owners reserve the right to enter your accommodation to carry out any repairs during your stay.

· The owners of the park reserve the rights to ask guests not observing the conditions to leave the park without refunds and with immediate effect.

· FGV reserves the right to add/remove any special offers at any time. Special offers/discounts do not apply to any existing bookings made before the release date of the special offer. They are all subject to availability and cannot be used with any other offer unless stated.

· Children must not be left unaccompanied at any times.

· Any voucher/credit/promotional discount given to use at a later date has a 12 month expiry as standard unless stated otherwise.

GROUP BOOKING TERMS & CONDITIONS - IMPORTANT

It is essential that the entire group is aware of the following Terms and Conditions which seek to ensure the health, safety and peaceful tranquillity of our locations.

The below terms are to be adhered along with the usual Terms and Conditions listed above. Terms and Conditions should be shared with all group members and a reminder about this will be sent a week prior to your arrival, so these Terms and Conditions are sent out prior to arrival so everyone is fully informed.

· A group booking is more than 2 units of any accommodation type.

· There has to be one group organiser, who is responsible for the booking, all payments, and all documentation.

· We require names and details of other members of the group.

· We ask the group organiser to introduce her or himself upon arrival.

· Group bookings cannot be made separately online.

· Once a group booking is confirmed, any additional bookings must be brought to our attention before they are made.

· All members of the group will need to check in at reception on arrival, in addition to the group organiser.

· Only guests who originally booked are permitted to stay on site.

· No music is permitted on site.

· You are not permitted to bring your own campfire/wood. We have fire pits & wood available to hire, in line with our Fire Regulations.

· Please respect other guests and remember we are a low noise policy location. Noise must be kept to a minimum after 9:00pm and if this is not adhered to then we reserve the right to ask you to leave.

· Children must be kept under control and not left unattended on the site.

· If you are planning to have a communal fire pit or similar please check with our staff beforehand. This is to ensure the health and safety of all our other guests onsite.

· Additional day guests are currently not permitted due to Covid-19 restrictions.

· Flamborough Glamping & Vineyard is a peaceful location, and is certainly not a 'party' venue.

· Any rubbish must be collected up and placed in our rubbish/recycle areas.

· Many thanks for your cooperation and if you have any questions, please let us know!