The Dorset Hideaway

Booking Conditions:

Bookings are accepted only for the party named and not transferable.

On arrival, please declare all family members, cars, tents and gazebos etc and for any discrepancies found, immediate payment must be made.

The company reserve the right to cancel or terminate a holiday where the client has failed to disclose all material facts as required.

Once you are checked on site your pitch will be allocated, you can request a particular pitch but no guarantees are given that it will be available.

All visitors must report to reception to be logged on site and then pay the appropriate fee.

Pitches are available from 3pm on the day of arrival and must be vacated by 11am on the day of departure, otherwise a late departure fee will be deducted from your deposit or charged accordingly.

Site security deposits:

ALL arrivals will be required to pay a £20 cash security deposit (per booking) on check in at reception which is fully refundable, in cash, subject to the booked pitch being left clean and tidy for the next people and all large bulky items taken with you and not left in the recycle area & site rules adhered to with particular regard to children and dogs (please see Site Rules to familiarise yourself with our expectations- thank you) - fire pits must be empty and clean and the grass unburnt after use.

Cheques are not accepted as a form of payment on site.

Please only book and pay for your intended nights stay, as there will be no refunds due to weather conditions or any other reason.

Cancellation Policy:

Payments are non-refundable on cancellation, unless cancelling more than 30 days prior to holiday start date.

However a £15 administration fee will be deducted from all refunds. It is recommended that you take out cancellation insurance to the value of your holiday.

Site Rules:

WE HAVE A FEW HOUSE RULES TO ENSURE EVERYONE ENJOYS THEMSELVES - PLEASE READ CAREFULLY!

Peace and quiet:

In order to provide a peaceful night for all, please be respectful and aware of others; no excessive noise is permitted between 11pm and 8am. Persons making excessive noise at any time will be asked to leave the site, without refund.

Groups:

We regret that we do not accept single sex groups, or teenagers without parental supervision. We only accept family groups of maximum 2 pitches together.

Safety:

The Site is part of a working farm; therefore we would ask you to be aware of all tractors/machinery and animals. Please ensure you and your children keep a safe distance from them. The farm and workshops are private and access is not permitted to members of the public and are some way from the site.

Halogen heaters and lamps are forbidden on site in awnings and tents.

In times of adverse weather you may be asked to collapse down your gazebo for the safety of those around you.

Please pitch 3 metres from your neighbour.

Tents using electric hook up connection must have the correct hook up equipment, which should be waterproof & house a 10amp double pole MCB & a 25amp RCD. Homemade equipment is not permitted both for safety and so as not to inconvenience others on site with unnecessary electrical trip outs.

There is a strict speed limit of 5mph on site. Only holders of a full driving licence shall drive a vehicle on the site.

Open fires are not allowed on the park. Portable BBQs are permitted, but stands must be used.

For your own safety, gas bottles and BBQs must not be used in tents or awnings.

No sky lanterns or kites are permitted on site.

When entering and leaving the site please ensure the double gates are closed at all times to ensure your safety & security and to keep unwanted livestock out of the site.

The main site gates are alarmed from midnight for both vehicle & pedestrian access, please ensure your return before this time, otherwise contact reception.

Children:

Must be supervised and not cause a nuisance or danger to themselves or others.

Children are not allowed in the shower block unsupervised, this rule is strictly enforced.

The play area in unsupervised, you are responsible for your children and any inappropriate behaviour or language will not be tolerated.

The destruction of trees, shrubs, or wildlife is strictly forbidden, any damage will be deducted from your security deposit.

No cycles or ball games allowed on site for peace and safety, please use the field or play areas.

Dogs:

Well behaved dogs are welcome on site, all dogs must be under control and on a lead at all times unless in the designated exercise area, all owners must clean up after their dog/s and do not leave your dog unattended at any time in any unit. They are not allowed in or around the shower block building. We reserve the right to require that the owner remove the pet from the site if it causes a nuisance or danger to other guests.

Firepits:

We allow open fires in our fire pits which can be hired and bags of wood, kindling and firelighters can all be purchased from the shop, where blocks can be found to place the firepits on to raise off the ground and avoid scorching the grass on site. All can be pre-ordered and then can be found on your pitch on arrival. All you have to do is light it and sit in front of it! We have marshmallows and chestnuts available to buy in the shop.

Laundry:

To preserve the views on and from our site washing lines of any kind are prohibited. Tumble dryer facilities are available on site & there is a rotary line provided for guests. The Laundry is open from 10am - 6pm.

Guests' responsibilities:

To ensure no damage to trees, grass, plants or wildlife whilst on the site. All guests & visitors are liable for any damage howsoever caused to fixtures, fittings, flora and fauna.

The site is a no smoking site - all buildings are no smoking, you can obviously smoke in your own unit and on your pitch but please do dispose of the cigarette butts responsibly, tins can be taken from reception for use as ashtrays. Do NOT throw cigarette butts on the floor.

You are responsible for the noise on your pitch. You are responsible for you children and animals. In return we will provide you with a peaceful, safe and relaxing environment with immaculate facilities and views.

Avoid putting on too many high amperage items such as domestic kettles, toasters, hairdryers and electric ovens as this will lead to the electric tripping to the annoyance of others campers, we are a rural site with 10amp EHU; it is sufficient for TVs, fridges, lighting,microwaves etc.

It is your responsibility to ensure the safety of your gas appliances & equipment and see that they are regularly maintained.

We are responsible for the EHU to the point of connection from this point on you must ensure the safety of your appliances and the leads you are connecting with (See FAQs on appropriate leads) are safe and fit for purpose.

We are not on mains sewerage and therefore the 3 Ps rule applies to toilet use (Pee, Pooh & Paper only! no wipes etc) everything else goes in the hygiene bins provided or waste bins. Nappies must go in the bins in the bin area. No BBQs can be washed in the dishwashing room please use the outside taps and paper towel is provided for greasy pans etc - fat blocks the delicate microbial balanced sewage treatment plant on site as does antibacterial washing powders & liquids - there is liquid provided for your use at all sinks & basins please use this freely.

Refuse & recycling:

The central recycling building is for general rubbish in the bins provided & then please endeavour to recycle as much glass, tin, cardboard & plastic as possible. Unwanted large items (i.e. furniture, chairs, loungers, airbeds, tents, TVs) must be removed from the Site and taken home with you, we have no facility for this. Failure to do so will result in loss of security deposit.

Hot ashes and disposable BBQs MUST be emptied into the METAL bin provided and NOT in the plastic bins/boxes!!

General

Breathable ground sheets only on site.

Caravans and motor home can only be washed on site with prior permission from reception & payment of a water surcharge of £5.

Use only the communal on site rotary line and the tumble dryer in the laundry for drying clothes & towels not the site fences or hedges.

While the company will do their best to satisfy customer requirements, the company at their discretion reserve the right to withdraw any advertised services and to cancel any bookings made for clients, in which event no liability in respect of such cancellations shall fall on the company, save that the company shall refund any monies already paid in respect of bookings so cancelled.

Liability is not accepted by the company for accidents to clients and their guests, or for the loss or damage to personal property.

Thank you for taking the time to read and accept these common sense rules.

Have a pleasant and peaceful stay.